Culture Wise England: The Essential Guide to Culture, Customs and Business Etiquette Book

Adapting to a new Culture     13
England is Different     13
Culture Shock     14
Families in England     21
Multiculturalism     22
A New Life     22
Who Are The English?     25
Timeline     25
The People     30
Sense of Humour     36
The Class System     37
Children     38
Attitudes to Foreigners     39
Icons     40
Getting Started     59
Immigration     59
Bureaucracy     60
Accommodation     61
Buying or Hiring a Car     65
Emergency Services     66
Health Services     67
Insurance     69
Education     71
Council Services     76
Utilities     77
Staying Informed     80
Banking     83
Taxes     85
Cost of Living     86
Breaking the ICE     89
Community Life     89
Role of Men & Women in Society     92
Meeting People     94
Invitations     95
RespectingPrivacy     97
Taboos     98
Expatriate Community     99
Confrontation     100
Dealing with Officials     101
The Language Barrier     103
Learning English     103
The Language Barrier     105
Foreign Languages     111
Slang & Swearing     112
Body Language & Gestures     112
Greetings & Manners     113
Telephone, Letters & Email     115
Poetry     117
The English at Work     119
Work Ethic     119
Permits & Paperwork     120
Finding a Job     120
Contracts     124
Starting or Buying a Business     124
Working from Home     125
Business Rates     125
Black Economy     126
Working Women     126
Business Etiquette     127
Employing People     130
Trade Unions     130
Working Hours     130
On the Move     135
Driving     135
Cycling     144
Public Transport     145
Getting Around in London      148
The English at Play     153
Dress Code     153
Eating     154
Cafes, Pubs & Restaurants     158
Nightlife     162
Family Occassions     162
Popular Culture     164
The Arts     167
Libraries     172
Sport     173
Gambling     181
Retail Therapy     183
Customer Service     183
Opening Hours     184
Black Market     185
Queuing     185
Sales     185
Types of Shop     186
Markets     192
Buying Food & Alcohol     193
Clothes     195
Antiques & Collectables     197
Alternative Retail     197
Returning Goods     198
Consumer Complaints     199
Odds & Ends     203
Climate     203
Crime     205
Flag & Anthem     206
Geography     207
Government     208
International Relations     209
Pets     211
Religion     212
Time Difference      213
Tipping     214
Toilets     215
Appendices     218
Index     245