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Preface.
Chapter 1. Introduction to KM.
Chapter 2. Can One Identify and Measure the Intangible Capital of the Company?
Chapter 3. Complexity Theory: Dynamics and Non-linearity are the Only Reason for KM to exist.
Chapter 4. Value Creation Through Intangibles: Emerging Good Practice.
Chapter 5. Learning-by-doing Knowledge Externalization: from Boundary Objects to the Emergence of Tacit Knowledge.
Chapter 6. Approaches and Methods for Valuing KM Performance.
Chapter 7. ICIS for KM: Case of the Extended Enterprise.
Chapter 8. KM and Environment Scanning.
Chapter 9. The Concept of ‘Ba’ within the Japanese way of Knowledge Creation.
Chapter 10. KMM.
Chapter 11. Knowledge Mapping: A Strategic Entry Point to KM.
Chapter 12. KM and Innovation.
Chapter 13. Technology and KM.
Chapter 14. Once-upon-a-time KM at Mann+Hummel Automotive France.
Chapter 15. Thales System Engineering Community of Practice: a KM Approach.
Chapter 16. Appraising the Knowledge of a Radio-pharmacy Center Based on Process Mapping and Knowledge Domains Cartography.
Chapter 17. Case study.
The Authors.
Index.
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