Who Cares?: True Stories of the NHS Reforms Book

	Acknowledgements
	Introduction	1
1	Starting out as a manager in the NHS	18
2	The manager, the new structure and the meetings	28
3	Managers: five who were out of the NHS	36
4	'Three hours to clear your desk'	61
5	The rheumatologist	77
6	The medical director	85
7	The GPs who were not fundholders	102
8	The fundholding GP	110
9	The country doctors	121
10	The general nurse	128
11	Community care and the district nurse	136
12	The health visitors	144
13	The unhappy dentists	152
14	Mental health: hospital and community	163
15	'To support you, I am suspending you'	179
16	Work in the children's ward	194
17	That 'phone tap': what did happen?	210
18	Leicester Royal Infirmary: a place that works?	218
19	Occupational health, occupational hazard	232
20	Bureaucracy and managing	235
21	Life with the purchasers	256
22	Regional authorities and the NHS Executive	268
23	Sexism in NHS management	282
24	How many patients? 'I'd rather die at home'	285
25	Conclusion	293
App. I	Just a bit more paperwork	300
	App. II Bibliography	305
	Index	308
	Abbreviations	314