Business Protocol: How to Survive and Succeed in Business Book

	Introduction to Second edition	xi
	Introduction to First edition	1
1.	How Etiquette Can Make or Break Your Career	3
	What Is Your BEQ (Business Etiquette Quotient)?	8
	Six Basic Principles of Business Etiquette	9
2.	Good Morning--Rise and Shine!	17
	Image	18
	Do's and Don'ts of Business Dress	22
	Being on Time	27
	Understanding and Overcoming Lateness	29
	Table Manners	31
	Speech	32
	On the Phone: Telephone Etiquette	34
3.	Relationships at Work	41
	What Makes a Good Manager?	41
	Male and Female Work Relationships at Work	44
	When a Businesswoman Becomes Pregnant	50
	Friendship at Work	53
	Company Romance	56
4.	Executive Communication	61
	In Person	63
	Effective Communication at Meetings, Conferences, and Seminars	66
	Follow-Up: In Person, By Phone, By Letter	67
	In Writing	70
	The Art of Letter Writing	71
	Cover Letter with Resume when Seeking a Job	76
	Resignation Letter	78
	Rejection Letter	79
	Follow-Up Letter	80
	Reference or Recommendation Letter	81
	Thank-You Letter	83
	Thank-You/Recommendation Combination Letter	84
	Sales Letter	87
	Keeping-in-Touch Letter	89
	Delinquent Account Letter	90
	Upcoming Event Notification Letter	90
	Interoffice Memos	91
	Writing Tools	93
5.	How Your Office Should Look	95
	Creating an Appropriate Office	99
	Etiquette Issues if You Work from Home	105
6.	International Etiquette	109
	Australia	111
	Canada	112
	Central and South America	112
	People's Republic of China	113
	England	114
	France	116
	Germany	116
	India	118
	Israel	119
	Italy	120
	Japan	120
	The Middle East	122
	Russia	123
	Switzerland	124
7.	The Business Breakfast, Lunch, or Dinner	125
	Who?	129
	Where?	130
	When?	131
	Accepting or Canceling	132
	Seating	133
	Table Manners	134
	Who Picks Up the Tab?	135
	How About a Thank You?	135
8.	Written Invitations and Executive Entertaining	137
	Invitations	138
	Rsvps	142
	Executive Entertaining	144
9.	Types You May Encounter in Work-Related Situations	149
	The Courtship Type	149
	The Need-for Closure Type	150
	The Spy	150
	The Mentor	150
	The Braggart	151
	The Tell-All	151
	The Manipulator	151
	The Workaholic	151
	The Hidden Agendist	152
	The Lay Psychologist	152
	The Official Host	152
	The Unofficial Host	152
	The Nervous Wreck	153
	The Success-Story Type	153
	The "Life Is a Struggle" Complainer	153
	The Parent	154
	The "On-the-Make" Type	154
10.	Business Gift-Giving and Receiving	155
	Reasons for Gift-Giving	158
	The When and How of Gift-Giving	161
	Giving of Oneself	166
	Thank-You Notes	167
	Keeping Track of Gifts Received or Given	168
11.	Giving or Receiving Cards or Notes	171
	Christmas or Holiday Cards	172
	Condolence Cards and Notes	177
12.	End-of-the-Day and Weekend Concerns	179
	When and How to Leave	179
	What to Leave Behind	180
	Parting Words	181
	Leisure Time	181
13.	Job Changes and Etiquette	183
	Advancing at Your Current Job	183
	Working with Consultants or Freelancers	185
	Looking for a New Job	187
	From Corporate to Freelance: Making the Transition	192
	Accepting a New Job	194
14.	Etiquette and Ethics: Is There a Connection?	197
15.	Conclusion	205
	Selected Bibliography	214
	Appendixes
Appendix 1	Research Methods and Survey	219
Appendix 2	Essential Equipment for a Home or Office Bar	225
Appendix 3	Sample Menus	226
Appendix 4	Additional References (Second edition)	233
Appendix 5	Where to Find Business Etiquette Consultants	236
	Index	239