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Book Categories |
Foreword | ||
Series Preface | ||
Authors' Preface | ||
1 | Why Total Quality in Managing Human Resources? | 1 |
2 | Customer Satisfaction: Strategy Dimensions | 59 |
3 | Continuous Improvement: Process Dimensions | 119 |
4 | Speaking with Facts: Project Dimensions | 175 |
5 | Respect for People: Performance Dimensions | 233 |
6 | Implementing Total Quality Human Resource Management | 289 |
Minicases | 349 | |
Index | 363 |
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