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Book Categories |
| Introduction and Overview | xi | |
| Chapter 1 | Improving Performance: The Active Ingredients | 1 |
| Chapter 2 | Setting Performance Goals That Support Organizational Goals | 21 |
| Chapter 3 | Diagnosing Performance Gaps: Knowledge, Motivation, and Organizational Causes | 41 |
| Chapter 4 | Knowledge and Skill Gaps: Information, Job Aids, Training, and Education | 57 |
| Chapter 5 | Motivation Gaps: Belief Is (Almost) Everything | 79 |
| Chapter 6 | Organizational Gaps: Alignment, Culture, and Change | 103 |
| Chapter 7 | Evaluation and Cost-Benefit: Assessing Progress and Results | 125 |
| Chapter 8 | Case Study: Manufacturing Performance | 141 |
| Chapter 9 | Case Study: Customer Service | 151 |
| Chapter 10 | Case Study: Sales Performance | 163 |
| Chapter 11 | Postscript: Turning Research Into Results | 175 |
| References | 181 | |
| Index | 191 | |
| About the Authors | 197 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Kenneth Gilmer
reviewed Turning Research into Results: A Guide to Selecting the Right Performance Solutions on July 27, 2020
Turning Research into Results
I only gave it a low rating because it bored me a little. It's my own fault; I've read similar books before and so it seemed a little preaching-to-the-choir for me. But it is very in depth, well-researched, and a pretty easy read if you're into the subject matter. This isn't a vegetarian propaganda book, either, it goes beyond animal ethics to problems with grocery stores, food distribution, and health issues. It's basically a good source of information for the average person who isn't aware of the aforementioned issues.
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