Communicating with Asia : Understanding People and Customs Book

	Acknowledgements
	List of tables and figures
	Abbreviations
1	The intercultural communication imperative	1
	What is 'Asia'?	1
	Asia and Australia	3
	Australia's multicultural society and workplace	8
	Culture worlds and the clash or convergence of civilisations	11
	Language and intercultural communication	15
	Cultural generalisations and stereotypes	16
	Theory and practice	18
	Overview of the book	19
2	Understanding intercultural communication	21
	Communication and intercultural communication	21
	Cross-cultural or intercultural?	23
	'Other cultures' or contrasting cultures?	24
	Intercultural communication competence	26
	Culture shock	28
	Cultural difference and its consequences	30
	Differences in values, attitudes and beliefs	32
	Differences in ways of thinking, reasoning, laws and rules	41
	Differences in religious beliefs	44
	Differences in language	49
	Cultural sensitivity and intercultural communication	52
3	Customs	55
	The anthropology of manners	55
	Limitations of the customs and manners approach	58
	Applications and extensions of the customs and manners approach	59
	Body language	62
	Introductions and greetings	65
	Face and apology	67
	Negotiating	70
	Entertaining, eating and drinking etiquette	72
	Gift giving and receiving	73
	Humour	77
	Women, men and relationships	78
	Expectations and transgressions	82
4	Identities	84
	The anthropology of identity	85
	Australian identity	88
	Japanese identity	101
	Identities in Chinese Asia	110
	Religion and identity in Buddhist and Islamic Asia	115
	Identity and popular culture	123
5	Achieving cultural literacy	129
	Asia-Australia cultural literacy	130
	Negotiating culture	133
	Language and cultural literacy	136
	Reading for Asia-Australia cultural literacy	138
	Shortcourses and cultural briefings	149
	Other pathways to cultural literacy	155
	References	163
	Index	179