Negotiating Nothing: Personal Disputes, Police and Law Book

	Preface
1	Contextualising Dispute Handling in Police Work	1
	Relevant law	3
	Policy and organisation	7
	Training	9
	Police culture	12
2	Disputes as Negotiated Order	15
	Negotiating the situational dynamics	18
	Police decision making	20
3	How Police Negotiate the Handling of Disputes	31
	Control	32
	Information gathering	38
	Interpretation	44
	Implementation	51
4	Necessary Conditions for Dispute Negotiation	64
	Shared language, assumptions and expectations	64
	Skills, tactics and techniques	78
	Role ambivalence	84
5	Dispute Handling and Law	86
	Law in action	89
	Juggling law and paperwork	99
	Losing disputes and making arrests	108
6	Conclusion	118
	Dispute handling and law	119
	Implications for policy	122
	Appendix: Incident Summaries	132
	Bibliography	146
	Index	154