The World's Business Cultures and How to Unlock Them Book

Risky business     1
Conclusion     9
How to unlock any culture in the world     11
The curse of anecdotes     12
The TRUST model     13
The three ingredients of culture     15
The importance of cultural knowledge     16
Understanding values and attitudes     19
Understanding behaviour     19
The need for a cultural business model     20
The Five C's of culture     20
Stereotypes and generalizations     21
Other factors: Race, religion, sexual orientation and disability     26
Conclusion     27
Key learning points     28
How people think     29
How to understand values and attitudes     35
How do I find out what's what?     40
Conclusion     41
Key learning points     41
Cultural behaviour     43
Why me?     45
Scheduled, flexible and listening cultures     50
Conclusion     55
Key learning points     55
How to increase your cultural sensitivity     57
It's all about perception     58
The Personal Cultural Profile     59
Comparing cultures     70
Interpreting your Personal Cultural Profile     71
The 80/20 rule     71
Is it personal, procedural or cultural?     72
RADAR     72
Personal qualities     74
The six personal characteristics of cross-cultural sensitivity     79
Conclusion     81
Key learning points     81
Communication     83
The English language     85
Taking culture into account     91
Feel the people     96
Presentations     96
Writing emails     98
Conclusion     100
Key learning points     101
Leadership and decision-making     103
Top-down or egalitarian?     105
Company organigrams: are they reliable?     106
Taking ownership and delegation     106
Hierarchy     108
Consensus or individually driven decision-making     109
Speeding up decision-making     110
Breaking the chain of command     111
Maintaining status     112
Conclusion     114
Key learning points     114
Teams, motivation and feedback      115
Two types of team     117
Team selection     118
Team leadership     119
The process of team-working     120
What, how and why cultures?     122
Team motivation     123
Feedback     124
Virtual distributed teams     125
Conclusion     126
Key learning points     127
Meetings and negotiations     129
Where are meetings held?     130
Who attends?     131
How are meetings arranged?     131
Expectations of meetings     132
An agenda or not?     132
Meetings etiquette     133
Results and outcomes     134
Negotiating     135
Conclusion     138
Key learning points     138
Gift-giving and hospitality     139
Gift-giving     141
Hospitality     145
Conclusion     153
Key learning points     153
The top ten countries in 2050     155
Doing business in China     157
Doing business in the USA     167
Doing business in India     177
Doing business in Japan      187
Doing business in Brazil     197
Doing business in Russia     207
Doing business in the United Kingdom     217
Doing business in Germany     227
Doing business in France     237
Doing business in Italy     247
Fact files     257
Facts about Brazil     258
Facts about China     259
Facts about France     260
Facts about Germany     261
Facts about India     262
Facts about Italy     263
Facts about Japan     264
Facts about Russia     265
Facts about UK     266
Facts about USA     267
Further reading     268