Making the E-Business Transformation Book

	Introduction	1
1	Dispelling the myths of e-business	13
1.1	e-Commerce widens the income gap between the developed and the developing world?	14
1.2	e-Business squares the bell curve?	22
1.3	e-Business kills emotional intelligence?	23
1.4	e-Business is the death of society?	24
1.5	Summary: Fundamental success factors for e-business transformation	26
2	Turning business into e-business	29
2.1	e-Business transformation: evolution or revolution	30
2.2	Business process outsourcing over the Web	45
2.3	From Web sites to portals	51
2.4	Case study: pharmaceutical industry	55
2.5	Case study: dating over the Web	62
2.6	Critical success factors for e-business transformation	67
3	Blueprint for e-business implementation	69
3.1	The IPI blueprint	71
3.2	e-Business deployment roadmap	75
3.3	Knowledge management deployment	78
3.4	e-Business project management: new concepts, old obstacles!	80
3.5	Critical success factors for e-business project management	83
4	Key e-business technologies	87
4.1	e-Business technology overview	88
4.2	Introduction to XML	95
4.3	Security	99
4.4	Digital money	101
4.5	Virtual collaboration	103
4.6	Workflow management	108
4.7	Business process integration	113
4.8	Critical technology success factors for e-business transformation	132
5	Tools for managing knowledge	135
5.1	The MIT Process Handbook	136
5.2	Knowledge navigation	143
5.3	Critical knowledge management success factors for e-business transformation	169
5.4	Conclusions	169
	References and further reading	171
	Index	173