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List of Boxes x
List of Figures xii
Acronyms and Abbreviations xiii
Introduction: Setting the Scene 1
Who are we? 1
Why interact? 4
Acknowledging conflict 5
Rules of engagement 7
From diversity deficit to diversity advantage 10
And thanks... 13
The Urge to Define, Sort and Categorize 15
A world of distinctions 15
Sorting and categorizing 16
Values and hierarchies 19
Simplicity and complexity 21
Breaking the unified canon 22
Diversity: The central dilemma of the age 23
The Context of Diversity 25
People on the move 25
The irrepressible urge for cross-pollination 29
Exploring the landscape of diversity 34
The cosmopolitan city 35
Diversity in organizations 39
Innovation, networks and knowledge diffusion 45
Culture shock: Absorbing difference and diversity 48
Cultural diversity and public policy 53
International approaches 54
The UKapproach 59
Managing the city of difference 62
Living Apart: Segregation 66
A history of segregation 67
The classic ghetto 69
Ghettos, enclaves and citadels 70
The assimilationist city 71
The underclass 75
International variations 76
Good and bad segregation? 77
Emerging forms of segregation 80
A place in the sun? 80
Segregation in cyberspace? 85
The ecology of micro-segregation 88
Living Together Then: A Short History of Urban Encounter 93
Intercultural cities in history 93
Persepolis 94
Rome 96
T'ang Dynasty China 97
Umayyid Cordoba 98
Constantinople 100
The Dutch Golden Age 102
Living Together Now: Modern Zones of Encounter 105
Why interact? 105
The case for social mixing 105
Contact hypothesis 107
The interaction cycle 110
Zones of encounter 114
Housing and neighbourhoods 114
Education 127
The classroom environment 131
School twinning 133
Carrot or stick? 137
The workplace 139
The market place 147
A history of intercultural trade 147
The nature of modern retailing 149
Shopping as social linking 150
Ethnicity and shopping behaviour 152
The intercultural service encounter 153
The market as meeting place 156
The language of food 158
Friends and relations 163
Intimate interactions 164
Preconditions of contact 168
Meeting places 169
The public domain 170
Publicspace 170
On the beach 174
Out of town 175
In the park 178
Third spaces 183
Public institutions 184
Museums 184
Libraries 187
Sport 192
Arts 195
Cyberspace 201
Computer mediated communication 202
Social software 206
Of urban UbiComp and MMOGs 207
Summary 213
Diversity Advantage: The Benefits of Cross-cultural Interaction 219
Hybridity as a driver of innovation 219
Hybrid innovators stateside 221
Hybrid innovators in the UK 229
Preconditions of diversity advantage 235
The City Through an Intercultural Lens 244
Cultural literacy 245
Seeing the world through an intercultural lens 250
A capacity to listen and consult 251
City-making through an intercultural lens 255
Masterplanning interculturally 258
A new skill set 259
Making intercultural spaces 260
Education through an intercultural lens 261
A New Intercultural Citizenship 268
A system in crisis 269
Open society under threat 271
Forging a local intercultural citizenship 273
Harmony through conflict 278
Bridgers and mixers: Intercultural city leadership 285
Indicators of Openness and Interculturalism 293
Apples with pears? Comparing the approaches of international cities to diversity 294
The need for new indicators 298
Indicators of openness 299
The openness of the institutional framework 299
The openness of the business environment 300
The openness of civil society 301
The openness of public space 303
Indicators of interculturalism 304
New questions and answers 304
Conclusions: The Ecology of the New Civics 317
A journey to the intercultural city 317
Five principles of an intercultural city 321
Ten steps to an intercultural city policy 324
Bibliography 328
Appendix 352
Index 357
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