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Ch. 1 Service Science and Practice 1
Ch. 2 About the Nature of Services 14
Ch. 3 Typology of Services 35
Ch. 4 Services and the Humans 86
Ch. 5 Services and the Computers 141
Ch. 6 Services and the Workplace 169
Ch. 7 Service Economics 198
Ch. 8 Service Physics 218
Ch. 9 Service Metaphysics 292
Ch. 10 Culture of Services 312
Ch. 11 Future of Services 348
Index 354
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