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Acknowledgments
Chapter 1: Settling In: Getting to Know You
Chapter 2: Getting to Know the Staff: Listen and Learn
Chapter 3: Managing Personnel: Tips to Make Your Life Easier
Chapter 4: Personnel Laws: You Can't Become Familiar with These Too Quickly or Too Soon!
Chapter 5: Hiring, Firing, and Other Good Stuff: It Happens Even if You're New!
Chapter 6: Friends and Volunteers
Chapter 7: "Managing" the Board: Who They Are, and How to Build and Maintain Consensus-A Tricky Tightrope
Chapter 8: Your Customers: Your Reason to Exist
Chapter 9: Key People in the Community-No Library is an Island
Chapter 10: Managing Change: Look before You Leap!
Glossary
Resources
Index
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