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Book Categories |
Avoiding common etiquette pitfalls | ||
Communication breakdown : nine mistakes managers make | 21 | |
Say it straight | 31 | |
How strength becomes a weakness | 38 | |
Uses and abuses of humor in the office | 46 | |
Knowing when to communicate | ||
When not to speak up in public | 57 | |
How much information can you really share? | 63 | |
Debriefing Michael Feiner : make conflict drive results | 71 | |
Debriefing Lynn Sharp Paine and Elliot Schrage : managers, ethics, and compliance | 79 | |
Choosing the right communication channel | ||
Turn off that cell phone! : an interview with Peter Post | 89 | |
"Can I apologize by E-mail?" | 94 | |
Don't push that send button! | 104 | |
Negotiating when emotions run high | ||
When life gives you lemons : how to deal with difficult people | 117 | |
Staying with no | 127 | |
Great expectations | 138 | |
Emotional strategy | 148 | |
Putting on the pressure : how to make threats in negotiations | 157 |
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