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Book Categories |
| Prologue : why I wrote this story | 1 | |
| 1 | The IRS is out of control | 7 |
| 2 | Operating on good, sound business principles | 25 |
| 3 | You're gonna do what? | 37 |
| 4 | Promising everything to everybody will not get us there | 53 |
| 5 | If you already have an 83,000-page rules manual, will more rules solve your problems? | 71 |
| 6 | So many people, so much distrust | 81 |
| 7 | Will people always hate the tax collector? | 103 |
| 8 | When everybody is your customer and the tax code is your Bible | 127 |
| 9 | When are you going to fire the management and punish the wrongdoers? | 149 |
| 10 | Replacing the furnace in the basement and calling it a Christmas present | 165 |
| 11 | You want more money after wasting $4 billion on computers that don't work? | 195 |
| 12 | The cover-up is worse than the crime | 221 |
| 13 | Why people think the IRS picks on the little guy and lets the big guy get away | 239 |
| 14 | The IRS can't fix the tax code and the budget | 269 |
| Epilogue : what the story tells us | 287 | |
| App | IRS budget and productivity : how the IRS uses its budget | 301 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Jonus Russell
reviewed Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America on September 27, 2012 Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America
Famed management consultant, HBS grad, and entrepreneur, Charles O. Rossotti, writes a surprisingly enjoyable account of his five years spent as the Commissioner of the IRS under Presidents Clinton and Bush. Rossotti gives us his playbook for one of the few successful turnaround efforts at a federal agency. Rossotti, a Republican, takes a thoroughly non-partisan approach and eschews facile policy wonkery. He rolls up his sleeves, identifies the pressing management issues, and, through his leadership, reorganizes the Service around the taxpayer's needs. Recommended for public sector managers, public administration practitioners, and anyone else looking for ideas to brig change to large organizations.
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Add Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America, No one believed the IRS could ever run like a twenty-first-century business. Until it did. When Charles O. Rossotti became Commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base-and the lowest approval rating-of , Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America to the inventory that you are selling on WonderClubX
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Add Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America, No one believed the IRS could ever run like a twenty-first-century business. Until it did. When Charles O. Rossotti became Commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base-and the lowest approval rating-of , Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America to your collection on WonderClub |