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Preface: A New Season | 9 | |
Part I | Getting in the Game: Ray's Story | |
1 | The Best-Laid Plans | 15 |
2 | Throwing Strikes | 23 |
3 | Keeping Score | 31 |
4 | Getting on Base | 35 |
5 | Staying Focused | 39 |
6 | Teaching the Fundamentals | 43 |
7 | The Roar of the Crowd | 49 |
8 | Developing New Talent | 53 |
9 | Managing Your Way to Victory | 57 |
Part II | Putting the 7 Practices to Work | |
Introduction: A Dilemma | 63 | |
10 | Practice #1: Clarify the Win: Define what is important at every level of the organization | 69 |
11 | Practice #2: Think Steps, Not Programs: Before you start anything, make sure it takes you where you need to go | 87 |
12 | Practice #3: Narrow the Focus: Do fewer things in order to make a greater impact | 99 |
13 | Practice #4: Teach Less for More: Say only what you need to say to the people who need to hear it | 119 |
14 | Practice #5: Listen to Outsiders: Focus on who you're trying to reach, not who you're trying to keep | 139 |
15 | Practice #6: Replace Yourself: Learn to hand off what you do | 157 |
16 | Practice #7: Work On It: Take time to evaluate your work--and to celebrate your wins | 173 |
Epilogue: A Final Challenge | 185 | |
Notes | 187 |
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