CCNA Voice Official Exam Certification Guide (640-460 IIUC) Book

Part I Voice Perspectives 3

Chapter 1 Perspectives on Voice Before Convergence 5

“Do I Know This Already?” Quiz 5

Foundation Topics 8

Where It All Began: Analog Connections 8

Loop Start and Ground Start Signaling 9

Supervisory Signaling 11

Informational Signaling 11

Address Signaling 12

The Evolution: Digital Connections 12

Converting Analog to Digital Signals 13

Sending Multiple Calls over a Single Line 16

Understanding the PSTN 21

The Pieces of the PSTN 21

Understanding PBX and Key Systems 22

Connections to and Between the PSTN 23

PSTN Numbering Plans 25

Exam Preparation Tasks 27

Review All the Key Topics 27

Definitions of Key Terms 27

Chapter 2 Perspectives on Voice After Convergence 31

“Do I Know This Already?” Quiz 31

Foundation Topics 34

VoIP: Why It Is a Big Deal for Businesses 34

The Cisco VoIP Structure 35

Infrastructure Layer 36

Call Processing Layer 36

Applications Layer 40

Endpoints Layer 44

Exam Preparation Tasks 52

Review All the Key Topics 52

Definitions of Key Terms 52

References Used in This Chapter 53

Part II Unified Voice Using Call Manager Express 55

Chapter 3 Connecting IP Phones to the LAN Infrastructure 57

“Do I Know This Already?” Quiz 57

Foundation Topics 61

Connecting and Powering Cisco IP Phones 61

Cisco Catalyst Switch PoE 61

Powering the IP Phone Using a Power Patch Panel or Coupler 67

Powering the IP Phone with a Power Brick 67

VLAN Concepts and Configuration 68

VLAN Concepts 68

VLAN Configuration 75

Understanding Cisco IP Phone Boot Process 92

Configuring a Router-Based DHCP Server 92

Setting the Clock of a Cisco Device with NTP 94

Exam Preparation Tasks 98

Review All the Key Topics 98

Definitions of Key Terms 99

Chapter 4 Installing Cisco Unified Communications Manager Express 101

“Do I Know This Already?” Quiz 101

Foundation Topics 105

Cisco Unified Communications Manager Express Overview 105

Licensing and Models for Cisco Unified CME 112

PBX Model 113

Keyswitch Model 113

Hybrid Model 114

Installing Unified CME on a Cisco Router 115

Configuring the Cisco Unified CME Router as a TFTP Server 118

Configuring the Cisco Unified CME System-Level Functions 121

Maximum Phones and Directory Numbers 121

Firmware Load Files 122

Source IP Address Information 125

Generated Configuration Files 126

Exam Preparation Tasks 130

Review All the Key Topics 130

Complete the Tables and Lists from Memory 131

Definitions of Key Terms 131

Chapter 5 Basic CME IP Phone Configuration 133

“Do I Know This Already?” Quiz 133

Foundation Topics 137

Ensuring the Foundation 137

Voice VLAN 138

DHCP Services 139

TFTP Services 140

Ephone and Ephone-DN—The Keys to Ringing Phones 141

Understanding and Configuring Ephone-DNs 141

Understanding and Configuring Ephones 143

Associating Ephones and Ephone-DNs 144

Working with Shared-Line and Overlay Options 148

Troubleshooting IP Phone Registration 156

Supporting Auto-Registration and Auto-Assignment of IP Phones 162

Additional IP Phone Configuration Parameters 165

Rebooting IP Phones 165

Phone Language Settings 167

Date and Time Format 170

System Message 170

Exam Preparation Tasks 172

Review All the Key Topics 172

Complete the Tables and Lists from Memory 173

Definitions of Key Terms 173

Chapter 6 Configuring Cisco Unified CME Voice Productivity Features 175

“Do I Know This Already?” Quiz 175

Foundation Topics 179

Configuring a Voice Network Directory 179

Configuring Call Forwarding 182

Forwarding Calls from the IP Phone 182

Forwarding Calls from the CLI 182

Using the call-forward pattern Command to Support H.450.3 183

Configuring Call Transfer 185

Configuring Call Park 187

Configuring Call Pickup 190

Configuring Intercom 192

Configuring Paging 194

Configuring After-Hours Call Blocking 196

Configuring CDRs and Call Accounting 200

Configuring Music on Hold 203

Enabling the CME GUI 204

Exam Preparation Tasks 209

Review All the Key Topics 209

Definitions of Key Terms 210

Part III Connecting via Gateways and Trunks 213

Chapter 7 Gateway and Trunk Concepts 215

“Do I Know This Already?” Quiz 215

Foundation Topics 218

The Process of Converting Voice to Packets 218

Choosing a Voice Codec 221

Calculating Codec Bandwidth Requirements 222

The Role of Digital Signal Processors 226

Understanding RTP and RTCP 227

Internet Low Bitrate Codec: One Codec to Rule Them All 229

Trunking CME to the PSTN 230

Understanding Analog Connections 230

Understanding Digital Connections 231

Trunking CME to Other VoIP Systems 231

H.323 233

SIP 235

MGCP 237

SCCP 239

Understanding Internet Telephony Service Providers 240

Exam Preparation Tasks 241

Review All the Key Topics 241

Complete the Tables and Lists from Memory 242

Definitions of Key Terms 242

Chapter 8 Configuring and Verifying Gateways and Trunks 245

“Do I Know This Already?” Quiz 245

Foundation Topics 249

Configuring Physical Voice Port Characteristics 249

Configuring Analog Voice Ports 249

Configuring Digital Voice Ports 253

Understanding and Configuring Dial Peers 258

Voice Call Legs 260

Configuring POTS Dial Peers 261

Configuring VoIP Dial Peers 265

Using Dial-Peer Wildcards 267

Private Line Automatic Ringdown 270

Understanding Router Call Processing and Digit Manipulation 272

Matching Inbound and Outbound Dial Peers 273

Using Digit Manipulation 277

Quality of Service 288

Understanding the Enemy 288

Requirements for Voice, Video, and Data Traffic 289

Using Cisco AutoQoS 291

Exam Preparation Tasks 300

Review All the Key Topics 300

Complete the Tables and Lists from Memory 301

Definitions of Key Terms 301

Part IV Voice Mail with Cisco Unity Express 303

Chapter 9 Cisco Unity Express Concepts 305

“Do I Know This Already?” Quiz 305

Foundation Topics 309

What Is Cisco Unity Express? 309

Where Does Cisco Unity Express Fit? 309

Hardware Flavors of Cisco Unity Express 310

Cisco Unity Express Software 313

Cisco Unity Express Licensing 317

Cisco Unity Express to IP PBX Integrations 320

Features and Functions of Cisco Unity Express Voice Mail 321

Users and Groups 321

Subscriber Mailbox Versus General Delivery Mailbox 322

Mailbox Subscriber Features 323

Mailbox Caller Features 333

VoiceView Express 334

Integrated Messaging 334

Voice Profile for Internet Mail 335

Features and Functions of Cisco Unity Express Auto Attendant 335

Cisco Unity Express Automated Attendant 336

Cisco Unity Express Custom Scripting 340

Cisco Unity Express Management 341

Administrator Management 341

Subscriber Management 346

Record Message Options for the Caller 352

Exam Preparation Tasks 353

Review All the Key Topics 353

Complete the Tables and Lists from Memory 353

Definitions of Key Terms 354

Chapter 10 Cisco Unity Express Configuration 357

“Do I Know This Already?” Quiz 357

Foundation Topics 361

Cisco Unity Express Installation and Upgrade 361

Installing the Cisco Unity Express Module 361

Installing and Upgrading the Cisco Unity Express Software 364

Adding and Verifying Cisco Unity Express Licenses 370

Cisco Unity Express Configuration 374

Cisco Unity Express Post-Installation Configuration 374

Configuring Cisco Unified CME to Support Cisco Unity Express 378

Cisco Unity Express GUI 384

Cisco Unity Express Troubleshooting 393

Compatibility 393

Cisco Unity Express Configuration 394

IP Connectivity 394

Call Routing 395

MWI 397

Cisco Unity Express Trace Files 398

Restoring Cisco Unity Express to the Factory Defaults 403

Exam Preparation Tasks 404

Review All the Key Topics 404

Complete the Tables and Lists from Memory 405

Definitions of Key Terms 405

Part V The Smart Business Communications System Suite 407

Chapter 11 Introducing the Smart Business Communications System 409

“Do I Know This Already?” Quiz 409

Foundation Topics 413

Unified Communications and the Smart Business

Communications System 413

Simplicity 416

Affordability 418

Manageability 418

Complete 419

Components of the Smart Business Communications System 419

UC500 Series for Small Business 420

Catalyst Express Family of SBCS Switches 424

The Cisco Mobility Express System 426

Common Deployment Scenarios 427

SBCS Network Design Planning 427

Deploying the SBCS Suite for Eight Users 428

Deploying the SBCS Suite for Up to 16 Users 428

Deploying the SBCS Suite for Up to 48 Users 429

Deploying the SBCS Suite as a WAN Branch Office 430

Exam Preparation Tasks 432

Review All the Key Topics 432

Complete the Tables and Lists from Memory 432

Definitions of Key Terms 432

Chapter 12 Configuring and Maintaining the UC500 Series for Voice 435

“Do I Know This Already?” Quiz 435

Foundation Topics 439

Preconfigured Data, Security, and VPN Templates 439

Preconfigured Basic Voice Platform 440

Cisco Configuration Assistant 440

Obtaining and Installing the CCA Software 441

Preparing CCA for System Management 442

Understanding the CCA Interface 447

Configuring the UC520 for Voice 451

CCA Telephony Smart Assist Features 451

SIP Trunking on the UC520 461

Using CCA for System Maintenance and Troubleshooting 463

System Maintenance with the CCA Tool 463

Network Troubleshooting with the CCA Tool 464

Exam Preparation Tasks 466

Review All the Key Topics 466

Definitions of Key Terms 466

Chapter 13 Final Preparation 469

Tools for Final Preparation 469

Exam Engine and Questions on the CD-ROM 469

The Cisco Learning Network 471

Study Plan 472

Recall the Facts 472

Practice Configurations 472

Build Troubleshooting Skills Using Scenarios 473

Use the Exam Engine 473

Part VI Appendixes 477

Appendix A Answers to the “Do I Know This Already?”

Quizzes and Q&A Sections 479

Appendix B CCNA Voice Exam Updates: Version 1.0 487

Appendix C Memory Tables 491

Appendix D Memory Tables Answer Key 501

Glossary 513