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Book Categories |
Foreword | vii | |
Acknowledgments | viii | |
Introduction | ix | |
Chapter 1 | Caring, Covenants, Codes, and Commitment | 1 |
Chapter 2 | Developing the Relationship | 23 |
Chapter 3 | Listening and Empathic Responding | 30 |
Chapter 4 | Patient Counseling | 39 |
Chapter 5 | Managing the Angry Patient | 53 |
Chapter 6 | Assertiveness | 63 |
Chapter 7 | Conflict Management | 72 |
Chapter 8 | Helping Patients with Change | 82 |
Chapter 9 | Interacting with Physicians | 102 |
Chapter 10 | Supportive Communication | 110 |
Chapter 11 | Choosing an Appropriate Response | 119 |
Chapter 12 | Persuasive Communication | 130 |
Chapter 13 | Immediacy: How Word Choice and Nonverbal Cues Affect the Relationship | 144 |
Index | 160 |
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Add Communication Skills for Pharmacists : Building Relationships, Improving Patient Care, Effective relationships between pharmacists and patients and between pharmacists and physicians pave the way for positive treatment outcomes, author Berger believes. As contemporary pharmacists focus increasingly on patients and improving the outcomes of , Communication Skills for Pharmacists : Building Relationships, Improving Patient Care to the inventory that you are selling on WonderClubX
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Add Communication Skills for Pharmacists : Building Relationships, Improving Patient Care, Effective relationships between pharmacists and patients and between pharmacists and physicians pave the way for positive treatment outcomes, author Berger believes. As contemporary pharmacists focus increasingly on patients and improving the outcomes of , Communication Skills for Pharmacists : Building Relationships, Improving Patient Care to your collection on WonderClub |