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Communication Skills for Pharmacists : Building Relationships, Improving Patient Care Book

Communication Skills for Pharmacists : Building Relationships, Improving Patient Care
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Communication Skills for Pharmacists : Building Relationships, Improving Patient Care, Effective relationships between pharmacists and patients and between pharmacists and physicians pave the way for positive treatment outcomes, author Berger believes. As contemporary pharmacists focus increasingly on patients and improving the outcomes of , Communication Skills for Pharmacists : Building Relationships, Improving Patient Care
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  • Communication Skills for Pharmacists : Building Relationships, Improving Patient Care
  • Written by author Bruce A. Berger
  • Published by American Pharmaceutical Association, 2002/11/01
  • Effective relationships between pharmacists and patients and between pharmacists and physicians pave the way for positive treatment outcomes, author Berger believes. As contemporary pharmacists focus increasingly on patients and improving the outcomes of
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Book Categories

Authors

Foreword vii
Acknowledgments viii
Introduction ix
Chapter 1 Caring, Covenants, Codes, and Commitment 1
Chapter 2 Developing the Relationship 23
Chapter 3 Listening and Empathic Responding 30
Chapter 4 Patient Counseling 39
Chapter 5 Managing the Angry Patient 53
Chapter 6 Assertiveness 63
Chapter 7 Conflict Management 72
Chapter 8 Helping Patients with Change 82
Chapter 9 Interacting with Physicians 102
Chapter 10 Supportive Communication 110
Chapter 11 Choosing an Appropriate Response 119
Chapter 12 Persuasive Communication 130
Chapter 13 Immediacy: How Word Choice and Nonverbal Cues Affect the Relationship 144
Index 160


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Communication Skills for Pharmacists : Building Relationships, Improving Patient Care, Effective relationships between pharmacists and patients and between pharmacists and physicians pave the way for positive treatment outcomes, author Berger believes. As contemporary pharmacists focus increasingly on patients and improving the outcomes of , Communication Skills for Pharmacists : Building Relationships, Improving Patient Care

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Communication Skills for Pharmacists : Building Relationships, Improving Patient Care, Effective relationships between pharmacists and patients and between pharmacists and physicians pave the way for positive treatment outcomes, author Berger believes. As contemporary pharmacists focus increasingly on patients and improving the outcomes of , Communication Skills for Pharmacists : Building Relationships, Improving Patient Care

Communication Skills for Pharmacists : Building Relationships, Improving Patient Care

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Communication Skills for Pharmacists : Building Relationships, Improving Patient Care, Effective relationships between pharmacists and patients and between pharmacists and physicians pave the way for positive treatment outcomes, author Berger believes. As contemporary pharmacists focus increasingly on patients and improving the outcomes of , Communication Skills for Pharmacists : Building Relationships, Improving Patient Care

Communication Skills for Pharmacists : Building Relationships, Improving Patient Care

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