The Call Center Dictionary Book

Name: The Call Center Dictionary, , The Call Center Dictionary Book, Th
Brand: Elsevier
SKU: 9781578200955
Price: 99.99 USD
Availability: InStock
Rating: 3 (2 reviews)

2 Ratings

The Call Center Dictionary, , The Call Center Dictionary

3 out of 5 stars based on 2 reviews

The Call Center Dictionary
Written by author Madeline Bodin
Published by Elsevier Science, February 2002
With over 1,200 entries covering telemarketing, voice processing, software, and training, this book shows how to write better RFPs, identify new sales opportunities, and discover which technologies can improve the contact center. The new edition features

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Authors

The Dictionary ..... 1
Appendix A: Call Center Staffing Worksheet ..... 267
Appendix B: Could You Benefit From a Predictive Dialer? ..... 271
Appendix C: Have You Outgrown You Voice Processing System? ..... 273
Appendix D: Should You Consider "Universal Agents"? ..... 275
Appendix E: Appraisal Litigation Checklist ..... 277

Title: The Call Center Dictionary

Manufacturer:

Elsevier

Item Number: 9781578200955

Publication Date: February 2002

Product Description: The Call Center Dictionary

Universal Product Code (UPC): 9781578200955

WonderClub Stock Keeping Unit (WSKU): 9781578200955

Rating: 3/5 based on 2 Reviews

Image Location: https://wonderclub.com/images/covers/09/55/9781578200955.jpg

Category: Media >> Books

Weight: 0.200 kg (0.44 lbs)

Width: 0.000 cm (0.00 inches)

Heigh : 0.000 cm (0.00 inches)

Depth: 0.000 cm (0.00 inches)

Date Added: August 25, 2020, Added By: Ross

Date Last Edited: August 25, 2020, Edited By: Ross

Price	Condition	Delivery	Seller	Action
$99.99	Digital	Arrives between May 7 - Jun 6 Login to your account for a direct download. Some files are emailed from Dropbox. Continent $0.00 - World $0.00	WonderClub (9296 total ratings)

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Jay Charles

reviewed The Call Center Dictionary on September 02, 2014

The Call Center Dictionary

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