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Book Categories |
Introduction | 1 | |
Knowing the Alphabet | 6 | |
Sect. 1 | Defining Who's Who | 14 |
Ch. 1 | The Financial Planner | 16 |
Ch. 2 | The Investment Adviser | 30 |
Ch. 3 | The Fiduciary | 54 |
Ch. 4 | Other Financial Professionals | 68 |
Sect. 2 | Playing by the Rules | 76 |
Ch. 5 | The Competency Factor | 78 |
Ch. 6 | Insurance Regulations | 90 |
Ch. 7 | Broker-Dealer Regulations | 104 |
Ch. 8 | Investment Adviser Regulations | 116 |
Ch. 9 | Other Laws | 134 |
Sect. 3 | Going on the Offense | 156 |
Ch. 10 | Product and Service Providers | 158 |
Ch. 11 | The First Client Meeting | 168 |
Ch. 12 | Subsequent Client Meetings | 190 |
Ch. 13 | The Importance of Feedback | 208 |
Ch. 14 | The Unhappy Client | 226 |
Sect. 4 | Building a Good Defense | 242 |
Ch. 15 | When Clients Sue | 244 |
Ch. 16 | Common Complaints | 268 |
Ch. 17 | Errors and Omissions Coverage | 284 |
Ch. 18 | Mediation | 294 |
Ch. 19 | Arbitration | 302 |
Ch. 20 | SEC and State Audits | 320 |
Resources | 338 | |
A | Regulations and Associations | |
B | Sample State Investment Adviser Requirements | |
App. A | Codes of Ethics | 356 |
App. B | Documents and Sample Forms | 356 |
Notes | 452 | |
Permissions Credits | 472 | |
Index | 476 |
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