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Introduction | 1 | |
Ch. 1 | Did You Hear What I Said?: Why Listening is So Important | 9 |
Ch. 2 | Thanks for Listening: How Listening Shapes Us and Connects Us to Each Other | 23 |
Ch. 3 | Why Don't People Listen?: How Communication Breaks Down | 37 |
Ch. 4 | When Is It My Turn?: The Heart of Listening: The Struggle to Suspend Our Own Needs | 61 |
Ch. 5 | You Hear Only What You Want to Hear: How Hidden Assumptions Prejudice Listening | 75 |
Ch. 6 | Why Do You Always Overreact?!: How Emotionality Makes Us Defensive | 88 |
Ch. 7 | Take Your Time - I'm Listening: How To Let Go of Your Own Needs and Listen | 109 |
Ch. 8 | I Never Knew You Felt That Way: Empathy Begins with Openness | 125 |
Ch. 9 | I Can See This Is Really Upsetting You: How to Defuse Emotional Reactivity | 147 |
Ch. 10 | We Never Seem to Talk Anymore: Listening Between Intimate Partners | 175 |
Ch. 11 | Nobody Around Here Ever Listens to Me!: How to Listen and Be Heard Within the Family | 196 |
Ch. 12 | I Knew You'd Understand: Being Able to Hear Friends and Colleagues | 224 |
Epilogue | 246 |
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