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Introduction 1
Part I Basic Skills
1 Listening 5
Real Vs. Pseudo Listening
Blocks to Listening
Assessing Your Listening Blocks
Four Steps to Effective Listening
Total Listening
Listening for Couples
2 Self-Disclosure 24
Rewards of Self-Disclosure
Blocks to Self-Disclosure
Optimal Levels of Self-Disclosure
Assessing Your Self-Disclosure
Practice in Self-Disclosure
3 Expressing 35
The Four Kinds of Expression
Whole Messages
Contaminated Messages
Preparing Your Messages
Practicing Whole Messages
Rules for Effective Expression
Part II Advanced Skills
4 Body Language 59
Body Movements
Spatial Relationships
5 Paralanguage and Metamessages 70
The Elements of Paralanguage
Changing Your Paralanguage
Metamessages
Coping with Metamessages
6 Hidden Agendas 80
The Eight Agendas
Purpose of the Agendas
7 Transactional Analysis 89
Parent, Child, and Adult Messages
Analyzing Your Communications
Kinds of Transactions
Keeping Your Communications Clean
8 Clarifying Language 104
Understanding a Model
Challenging the Limits of a Model
Challenging Distortions in a Model
Some Final
Clarifications
Part III Conflict Skills
9 Assertiveness Training 125
Your Legitimate Rights
Three Communication Styles
Identifying Communication Styles
Your Assertiveness Goals
Assertive Expression
Assertive Listening
Combining Assertive Expression and Listening
Responding to Criticism
Special Assertive Strategies
Assertiveness Skills Practice
10 Fair Fighting 150
Unfair Fighting
Identifying Unfair Fighting Styles
Fair Fighting
Fair Fight Rules
Your Script for Change
11 Validation Strategies 161
What IsValidation?
Why Does Validation Work?
What Validation Is Not
Components of Validation
Successful Validating Strategies
The Power of Validation
12 Negotiation 173
Four Stages of Negotiation
Dealing with Conflict
Rules of Principled Negotiation
When the Going Gets Tough
Part IV Social Skills
13 Prejudgment 191
Prejudgment Traps
Stereotypes
Approval and Disapproval in Prejudgment
Parataxic Distortions
Perpetuating Illusions
Clarifying First Impressions
14 Making Contact 205
Fear of Strangers
Guidelines for Making Contact
The Art of Conversation
Putting It All Together
Part V Family Skills
15 Couples Skills 223
What Makes a Good Relationship?
Schemas
Couples Systems
Keeping Your Relationship Strong
16 Communicating with Children 246
Listening
Expressing
Joint Problem Solving
When to Let Go
When You Have to Say No
The Point Is...
17 Family Communications 265
Family Communication Disorders
Family Pathology
Family Systems
How to Keep Family Communications Healthy
Part VI Public Skills
18 Influencing Others 285
Ineffective Strategies for Influencing Change
Effective Strategies for Influencing Others
Your Plan for Influencing Change
Lisa's Plan for Influencing Change
19 Public Speaking 295
Defining Your Purpose
Outlining the Subject
Presentation
Organization
Audience
Analysis
Style
Supporting Materials
The Outline
Delivery
Dealing with Stage Fright
20 Interviewing 312
Clarifying What You Want
If You Are the Interviewer
If You Are the Interviewee
Conclusion
Recommended Reading 343
References 347
Index 349
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Susanne Macmahon
reviewed Messages on October 31, 2013 Messages
This book saved my ass on several occasions and will do many times more. It is practical, thought provoking and thorough in its teaching excellent communication skills and some of the things that go along with those skills. I highly recommend it to everyone - keep it at the ready and refer to it often when expression is what is required and your not sure how to go about it.
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Add Messages, Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a gift that can't be learned or improved. The reality is that communication skills are developed with deliberate effort and practice, and learning, Messages to the inventory that you are selling on WonderClubX
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Add Messages, Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a gift that can't be learned or improved. The reality is that communication skills are developed with deliberate effort and practice, and learning, Messages to your collection on WonderClub |
