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Part I: Designing Knowledge Management Environments |
From Bits to Bytes to Wisdom: A Framework for Understanding |
Knowledge Management! Approaches and Methodologies |
The KM Endgame: "Connect and Collect" |
SenseMaking: Knowledge Management in a Hostile Environment |
Storytelling a s a Knowledge Management Technique |
Critical Success Factors in Implementing Knowledge Management |
Part II: Building Knowledge Management Environments |
Knowledge Management as a Best Practice for Achieving Information Superiority in the Department of Defense |
Enterprise Knowledge Portals: The Vehicle for Knowledge Delivery |
Data Warehousing, Data Mining and Digital Libraries |
Corporate Storytelling and the New Media: Bringing Hollywood Inside the Enterprise |
Enterprise Knowledge Portals, Knowledge Processing, and Knowledge Management |
Collaborative Work Software: Advanced Technology Enables Knowledge Management |
ECustomer Relationship Management |
The Federal Acquisition System: Using Knowledge Management to Change Government |
Part III: Case Studies in Knowledge Management |
Building the Knowledge Force of the Future: A Case Study of Knowledge Management at the Department of the Navy |
The Department of Transportation's Docket Management System: A Tool for a Collaborative Democracy |
Army Knowledge Management: Leveraging the Intellectual Capital of America's Army for the 21st Century |
Gaining Knowledge through Performance Measurement: Knowledge Management at the USAF Medical Service |
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