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Illustrations | ||
Preface | ||
Introduction: A Few Thoughts about Organizational Culture and Motivation | 1 | |
I | The Power of Culture | 23 |
1 | TDIndustries: Practicing Servant-Leadership at a Plumbing and Air-Conditioning Contractor | 25 |
2 | U.S. Coast Guard: Culture Shift in Government | 35 |
3 | Having Fun at Work? - AES Corporation | 51 |
4 | A Closer Look at Culture | 69 |
II | Cultures with a Passion | 79 |
5 | M-Class: The Making of a New Mercedes-Benz | 81 |
6 | The Culture of "LUV": Southwest Airlines | 95 |
7 | A Different Perspective: Cultures with a Passion | 107 |
III | Facing the Challenge of Change: Cultures in Transition | 115 |
8 | Building the New Bellcore | 119 |
9 | Xerox Corporation: Violating Core Values | 127 |
10 | Mattel: Losing the Focus | 135 |
11 | Enron Corporation: What Went Wrong? | 141 |
12 | Job Withdrawal at European Manufacturing Company (EMC) | 153 |
13 | Why Do Cultures Fail? | 157 |
IV | A Model Corporate Culture | 165 |
14 | Science Applications International Corporation (SAIC): Entrepreneurial Spirit and Employee Ownership | 167 |
15 | Summing It Up: The Essence of New Corporate Cultures | 193 |
16 | Conclusion: Poised to Motivate - The Power of One | 203 |
Bibliography | 211 | |
Index | 213 |
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