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Acknowledgments | ||
Introduction | 1 | |
1 | Context for Crisis: The Airline Industry | 9 |
2 | Organizational Crisis and Communication | 13 |
3 | Existing in a Perpetual Pre-Crisis Phase | 31 |
4 | Preparing for the Worst: Contingency Planning | 43 |
5 | Northwest Airlines Flight 255 | 55 |
6 | American Airlines Flight 191 | 75 |
7 | Disaster Strikes! Confronting Crisis | 95 |
8 | Delta Airlines Flight 191 | 117 |
9 | Trans World Airlines Flight 800 | 135 |
10 | Post-Crisis Investigation: The National Transportation Safety Board | 159 |
11 | Pan American World Airways Flight 103 | 183 |
12 | USAir Flight 427 | 205 |
13 | ValuJet Flight 592 | 219 |
14 | Lessons from the Airline Industry | 241 |
Selected Bibliography | 251 | |
Index | 253 |
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Add Strategic Communication in Crisis Management: Lessons from the Airline Industry, Communicating successfully is crucial if an organization is to survive and recover from a crisis. Focusing on the airline industry and some of the most recent headline-making disasters, Dr. Ray looks at organizational crises, the communications strategies, Strategic Communication in Crisis Management: Lessons from the Airline Industry to the inventory that you are selling on WonderClubX
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Add Strategic Communication in Crisis Management: Lessons from the Airline Industry, Communicating successfully is crucial if an organization is to survive and recover from a crisis. Focusing on the airline industry and some of the most recent headline-making disasters, Dr. Ray looks at organizational crises, the communications strategies, Strategic Communication in Crisis Management: Lessons from the Airline Industry to your collection on WonderClub |