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| Preface | ||
| Ch. 1 | The Service Society and the Changing Experience of Work | 1 |
| Ch. 2 | Rethinking Questions of Control: Lessons from McDonald's | 29 |
| Ch. 3 | The Politics of Service Production: Route Sales Work in the Potato-Chip Industry | 50 |
| Ch. 4 | Consumers' Reports: Management by Customers in a Changing Economy | 74 |
| Ch. 5 | Service with a Smile: Understanding the Consequences of Emotional Labor | 91 |
| Ch. 6 | From Servitude to Service Work: Historical Continuities in the Racial Division of Paid Reproductive Labor | 115 |
| Ch. 7 | Family, Gender, and Business in Direct Selling Organizations | 157 |
| Ch. 8 | Reproducing Gender Relations in Large Law Firms: The Role of Emotional Labor in Paralegal Work | 184 |
| Ch. 9 | Invisibility, Consciousness of the Other, and Ressentiment among Black Domestic Workers | 223 |
| Ch. 10 | Shadow Mothers: Nannies, Au Pairs, and Invisible Work | 244 |
| Ch. 11 | Resisting the Symbolism of Service among Waitresses | 264 |
| Ch. 12 | "The Customer Is Always Interesting": Unionized Harvard Clericals Renegotiate Work Relationships | 291 |
| Ch. 13 | The Prospects for Unionism in a Service Society | 333 |
| Contributors | 359 |
| Price | Condition | Delivery | Seller | Action |
| $139.45 | Digital |
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