Training Managers to Train: Developing Diverse Talents Book

	Training Responsibility Survey	x
Part 1	The Case for Manager-Led Training
	Training Benefits the Organization	3
	Training Benefits Employees	4
	Training New Employees	6
	Training Is Part of Effective Supervision	7
	Managers Routinely Face Situations Requiring Training	8
	The Ability to Train Makes a Better Manager	9
	Managers Often Make the Best Trainers	10
Part 2	Where Training and Learning Meet
	Making Change Happen	13
	Workplace Change and the Ongoing Need for Training	14
	Three Keys to Adult Learning	15
	Training at the Intersection of Attitude and Knowledge	16
	Allowing for Varied Learning Preferences	17
	Respecting Diversity in the Workplace	18
	The Four Steps of Training	20
Part 3	Define How the Job Should Be Done
	Developing a Position Analysis	25
Activity #1	Develop a List of Tasks	27
Activity #2	Define Each Task	29
Activity #3	Determine Required Quality Levels	31
Activity #4	Design a Job Description	34
	Uses for a Job Description	36
Part 4	Plan the Training
	The Importance of Planning	41
Activity #1	Determine Training Objectives	43
Activity #2	Develop a Training Plan	45
	Involving Employees in Training	47
	Choosing Group or Individual Training	49
Activity #3	Design a Training Lesson	51
	Collecting Resource Material	53
Activity #4	Select the Trainer(s)	54
Activity #5	Prepare the Trainee(s)	56
Part 5	Present the Training
	Identifying Training Methods	59
	Understanding On-the-Job Training	61
	Making On-the-Job Training Effective	62
Activity #1	Preparation	63
Activity #2	Presentation	65
	Using Visual Aids	67
Activity #3	Demonstration	68
Activity #4	Follow-Up	70
Part 6	Evaluate the Training
	Principles of Training Evaluation	75
Activity #1	Evaluate by Measuring the Results	77
Activity #2	Provide Follow-Up Coaching	80
	A Final Word	82
	Appendix
	Task List	85
	Task Breakdown	86
	Job Description	87
	Training Plan	88
	Training Lesson	89
	Author's Responses to Exercises	90
	Recommended Reading	92