Crisp: Putting Diversity to Work: How to Sucessfully Lead a Diverse Workforce Book

Making the Business Case for Diversity
Part 1: Enabling Your Organization to Embrace Diversity Improving the Bottom Line Through Diversity Taking Advantage of Diversity in Your Organization Identifying Your Stakeholders on a Mind Map Facilitating Stakeholder Synergy Five Organizational Traits That Support Diversity Diversifying Your Organization's Supply Chain Benchmarking to Improve Diversity Practices Embracing Diversity Strategies from Benchmarking Return on Invested Capital (ROIC) Recognizing the Sings of Success
Part 2: Developing Yourself to Embrace Diversity Common Ideas About Diversity What Exactly Is Diversity? 66 Ways We Differ Exploring Your Values Rethinking Your Biases and Assumptions Learning About Others Becoming a Diversity Leader Making Diversity Your C-H-O-I-C-E Getting IN-IN-IN to the Diversity Mind-set Transitioning Through Change Progress Check
Part 3: Leading and Communicating Outlining Diversity Competencies for Managers Communicating Face-to-Face Asking Questions to Create Rapport Increasing Employee Involvement Ten Tips for Managing Multicultural Employees Putting Diversity to Work Electronically Showing Your Organization's Diversity Online Leading and Managing Diversity Online Using Electronic Tools Effectively Ten Tips for E-Mailing Across Borders and Cultures Progress Check
Part 4: Diversifying Your Workplace Successfully Recruiting for Diversity Examining Your Attitudes About Job Candidates Rethinking Your Beliefs Questions to Avoid During an Interview Finding Employees Who Will Stay Long-Term Introducing New Employees into the Organization Retaining Diverse Talent Choosing Employees for Promotion Supporting DiverseLeadership Styles Encouraging Input from Everyone on the Team Analyzing Diversity Challenges Understanding Conflict Resolution Styles Managing People in Conflict Dealing with Sexual Harassment Progress Check
Appendix Authors' Suggested Responses Recommended Reading Additional Resources