Office Management: A Productivity and Effectiveness Guide Book

Part 1: Roles and Responsibilities What Is Your Role? What Are Your Responsibilities? What Is Your Work Vision? Becoming an Effective Planner A System of Plans Goal Setting Keep the Work Flowing Time Management = Productive Work Habits Watch Out for Time Crime
Part 2: Setting Office Guidelines and Procedures Effective Guidelines and Procedures for the Office Required Bulletin Board Notices Office Expense Accounts Dress Code Attendance Work Rules Preventing Sexual Harassment
Part 3: Staffing the Office Key Responsibilities in Staffing EEO Guidelines for Office Managers Promoting Diversity to Improve Morale and Productivity Writing Job Descriptions Interviewing Potential Employees Effective Employee Orientation Steps for On-the-Job Training Coaching and Counseling Improving Productivity Evaluating Employee Performance Eight Steps to More Effective Performance Appraisals Appraisal Pitfalls to Avoid Discussing Unsatisfactory Performance Handling Poor Performance Terminating Employees
Part 4: Your Leadership Effectiveness Communicating for Results Listening Actively Listening Tips Communication Tips Giving and Receiving Feedback Making the Most of Phone Conversations Building Successful Teams Conducting Effective Meetings Decision Making and Leadership Creating Win-Win Negotiations Managing Conflict in the Workplace Dealing with Difficult People Managing Change
Part 5: The Importance of Good Customer Relations Everybody Is a Customer Understanding Customer Needs Creating a Customer-First Environment Complaint-Solving Model Professional Development Review Additional Reading