Sold Out
Book Categories |
Introduction Attitude: It's Your Choice Be Friendly Before You Know Who It Is Buffer Words Bureaucratic Bounce Call Centers Cellular Phones Cliff-Hangers Company Jargon Controlling the Conversation Don't Be Too Busy to Be Nice Eight Great Hates Email Emotional Leakage Fast Talkers Five Forbidden Phrases Foreign Accents Front-Line Operators Getting a Phone Number Gum Chewing Hold "How Can I Help You?" "I Don't Know" Internal Calls Internet Irate Callers I.Q. Test "I'm Sorry" "Just a Second" K.I.S.S. Method Leave a Good Last Impression Message Mangling Message Taking 1 Message Taking 2 Mirror on Your Desk Music (or Announcements) on Hold "No" at the Start of a Sentence Obscene Phone Calls People Before Paperwork! "Please...Thank You...You're Welcome" Public Sector Quality Is a Four-Letter Word Receptionist Returning Phone Calls Rushing Callers Screening Calls Six Cardinal Rules of Customer Service Slow Talkers Smile Speakerphones Swear-Stoppers Three
Part Greeting Tone of Voice Transferring Calls Unavoidable Delays in Answering Voicemail--Curse or Cure? Voicemail General Tips We Are Customers to Each Other "We Can't Do That" Welcome Guest X-Rated "You'll Have to..." Zest
Login|Complaints|Blog|Games|Digital Media|Souls|Obituary|Contact Us|FAQ
CAN'T FIND WHAT YOU'RE LOOKING FOR? CLICK HERE!!! X
You must be logged in to add to WishlistX
This item is in your Wish ListX
This item is in your CollectionTelephone Skills from A to Z: The Telephone Doctor Phone Book
X
This Item is in Your InventoryTelephone Skills from A to Z: The Telephone Doctor Phone Book
X
You must be logged in to review the productsX
X
X
Add Telephone Skills from A to Z: The Telephone Doctor Phone Book, , Telephone Skills from A to Z: The Telephone Doctor Phone Book to the inventory that you are selling on WonderClubX
X
Add Telephone Skills from A to Z: The Telephone Doctor Phone Book, , Telephone Skills from A to Z: The Telephone Doctor Phone Book to your collection on WonderClub |