Crisp : New Vision for Human Resources Book

Chapter 1: The New Vision: Human Capital Management The Value Imperative The SQP Challenge HR Gets into the Game Aligning Human Resources with the Business From Activity to Value Added Value-Adding Skills Business ROI Requirement HR's Contribution HR's New Vision Conclusion Chapter 2: Managing and Measuring HR Management and Measurement Data The Starting Point: Products and Services Data Collection Exercise How Well Do You Deliver? The Next Step: Process Quality Improvement The Last Step: Metrics Change Measurement A Measurement Exercise Conclusion Chapter 3: Collecting Data to Measure the HR Contribution Preliminary Issues Questionnaires and Surveys Using Interviews and Focus Groups Observation Monitoring Performance Data Action Plans and Performance Contracts Selecting the Appropriate Method Conclusion Chapter 4: Isolating the Effects of HR Programs and Initiatives Identifying Other Factors: A Fist Step Using Control Groups Trend-Line Analysis Participant Estimate of Impact Supervisor and Manager Estimates of the Impact Using the Strategies Conclusion Chapter 5: HR Costs and Data Analysis Converting Data to Monetary Values Cost Strategies The Benefits/Costs Ratio Return on Investment Intangible Measures Conclusion Chapter 6: Shifting the Paradigm: Implementation Issues Leadership Responsibilities Policies and Procedures HR Staff Preparation ROI Projects Management Training Monitoring Progress and Communicating Results Conclusion Chapter 7: Looking Ahead The HR Star Working Cross-Functionally Monitoring the Effects of a Collaborative Approach The Top Ten Measures of HR's Effectiveness How to Contribute Tomorrow The Final Truth