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Part 1: Defining Difficult Employees Management's Responsibility Definition of the Difficult Employee Remember the Message Six-Step Intervention Model
Part 2: The Intervention Model Step
1: Identify and Define the Performance Problem Give Constructive Feedback Step
2: Explain the Impact of the Problem Step
3: Analyze the Reasons for the Problem Examine Your Influence Step
4: Define the Expected Performance Standard Step
5: Explore Ideas for a Solution Step
6: Write the Plan for Improvement
Part 3: The Intervention Conference The Conference Agenda
Part 4: Disciplinary Action and Termination The Whats and Whens of Discipline Progressive Discipline Policies The Issue of Termination
Part 5: Author's Responses
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