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Part I: Managing Relationships in Health Care:.
1. Effective Stakeholder Relations.
2. Managing Customer Relations.
3. Strategic Alliances.
4. Designing Health Care Organisations for the future.
5. Strategic Management.
Part II: Organisational Process in Health Care:.
6. Building Effective Health Care Teams.
7. Visionary Leadership in Health Care.
8. Organisational Change and Innovation.
9. Motivating Effective Performance.
Part III: Tools of Health Care Management:.
10. Health Care Finance.
11. Health Economics.
12. Health Information Systems.
13. Health Care Marketing.
14. Total Quality Management.
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