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Preface | ||
Acknowledgments | ||
About the Authors | ||
Ch. 1 | An Overview of Marketing | 1 |
Ch. 2 | Understanding the Buyer | 27 |
Ch. 3 | Understanding the Environment and the Competition | 57 |
Ch. 4 | Marketing Planning | 93 |
Ch. 5 | Marketing Research and Information | 125 |
Ch. 6 | Forecasting | 165 |
Ch. 7 | Market Segmentation, Positioning, and Branding | 199 |
Ch. 8 | Product and Service Decisions | 241 |
Ch. 9 | New Products | 287 |
Ch. 10 | Pricing Decisions | 325 |
Ch. 11 | Distribution Decisions | 359 |
Ch. 12 | Designing Effective Promotion and Advertising Strategies | 401 |
Ch. 13 | Direct Marketing, Sales Promotion, and Public Relations | 439 |
Ch. 14 | Selling and Sales Management | 473 |
Ch. 15 | The Future of Marketing | 509 |
Case Studies | 525 | |
Company Index | 661 | |
Name Index | 665 | |
Subject Index | 669 |
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