The Internet Public Library Handbook : A Guide for Building and Monitoring Virtual Libraries Book

Well written and full of communication advice - some of it rather obvious, and some quite insightful. The book is well structured (although as suggested, I did start with Chapter 5 and then skip back to Chapters 1-4 which I thought worked well). I liked the pedagogical philosophy behind the authors' encouragement to learn a skill, practice it, and ultimately teach it to someone else to really solidify your mastery. Some later chapters felt a big tedious and long-winded (like the ones on proposal writing and presentations), but this could just be a side effect of the large-format layout with ample margins for notes. I got most of my insights out of the first four chapters.