The Administrative Dental Assistant Book

Part 1: Introduction to the Dental Profession

1. Orientation to the Dental Profession 2. Dental Basics

Part 2: Communication Skills: Principles and Practices

3. Communication Skills: Telephone Techniques 4. Written Correspondence 5. Patient Relations 6. Dental Healthcare Team Communication

Part 3: Managing Dental Office Systems

7. Computerized Dental Practice Systems 8. Patient Clinical Records 9. Information Management 10. Dental Patient Scheduling 11. Recall Systems 12. Inventory Management 13. Dental Office Equipment

Part 4: Managing Dental Office Finances

14. Financial Arrangements and Collection Procedures 15. Dental Insurance Processing 16. Bookkeeping Procedures: Accounts Payable 17. Bookkeeping Procedures: Accounts Receivable

Part 5: Managing Your Career

18. Employment Strategies

Glossary

Bibliography

Index