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| Introduction | 1 | |
| Ch. 1 | Mean and Angry: The Case of Margaret and the Snarling Supervisor | 5 |
| Ch. 2 | Suspicious: The Case of George and the Mistrusting Manager | 16 |
| Ch. 3 | Pessimists: The Case of Ron and the Gloomy Group Leaders | 25 |
| Ch. 4 | Cynics: The Case of Red and the Doubting Manager | 34 |
| Ch. 5 | Shy and Quiet: The Case of Fred and the Silent Supervisor | 42 |
| Ch. 6 | How Do I Love Me? The Case of Grace and the Office Princess | 49 |
| Ch. 7 | Extreme Competitiveness: The Case of Cindy and the Fearsome Foe | 57 |
| Ch. 8 | Overcontrolling: The Case of Tracey and Wilma Witch | 66 |
| Ch. 9 | It Takes Two to Make a Toady: The Case of Joe, the Man in the Empty Suit | 76 |
| Ch. 10 | Lessons: Handling All Kinds of Difficult People | 85 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
James Jacobs
reviewed Working with Difficult People on September 28, 2016
Working with Difficult People
The difficult people brought forward in this book as causal-factors by customers who approach a consultant for aid are recognizable enough (over-controlling, sycophant, ..) . The ways of handling them is unfortunately non breakthrough for me, it equates to the advise of taking an umbrella when it rains: true but not revalatory and too limited vs desired outcome, I don't want to cope, I want change.
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