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Introduction: "A Slight Problem"
Part I
1. The Beginning: An Emotional Experience
2. The Leaders: The Wrong Stuff
3. The People: How Hard It Is
4. The Customers: Are You Listening?
5. The Tools: Uses and Misuses
Part II
6. The Automakers: Almost There
7. The Pacesetters: So Much Left to Do
8. The Fumblers: The Fires Went Out
9. The Railroaders: All Aboard
10. The Services: When Scrap Walks Out the Door
11. The Professions: They Need It Too
12. The Government: Did the Dinosaur Twitch?
Conclusion
Notes
Bibliography
Acknowledgments
Index
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Add Quality Wars: The Triumphs and Defeats of American Business, The quality revolution in American industry, now more than a decade old, has produced an avalanche of books, but this is the first in-depth study reporting the struggles from inside the companies that have attempted large-scale improvement efforts. Jeremy, Quality Wars: The Triumphs and Defeats of American Business to the inventory that you are selling on WonderClubX
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Add Quality Wars: The Triumphs and Defeats of American Business, The quality revolution in American industry, now more than a decade old, has produced an avalanche of books, but this is the first in-depth study reporting the struggles from inside the companies that have attempted large-scale improvement efforts. Jeremy, Quality Wars: The Triumphs and Defeats of American Business to your collection on WonderClub |