The Bellman/everything Man: A Hotel Guest Worker's Tale Book

The truth is stranger than fiction in this whimsical account of daily life at a popular New York City Upper West Side hotel. Normand Lopez uses a no-holds-barred approach, describing the various characters and situations that crossed his path day in and day out. Management, ownership, employees, residents and guests are all targeted for praise and/or criticism, as they go about their duties inside this hospitality property that can only be described as a twenty-five-floor, three-hundred-room insane asylum.