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Book Categories |
| Preface | ||
| 1 | Performance Measurement: The New Accountability | 1 |
| 2 | Performance Measurement: An Idea Whose Time Has Come | 11 |
| 3 | Social Problems, Human Service Programs, and Performance Measurement | 20 |
| 4 | Output Performance Measures | 31 |
| 5 | Quality Performance Measures | 41 |
| 6 | Outcome Performance Measures | 50 |
| 7 | Numeric Counts | 62 |
| 8 | Standardized Measures | 71 |
| 9 | Level of Functioning Scales | 84 |
| 10 | Client Satisfaction | 96 |
| 11 | Issues in Selecting, Collecting, Reporting, and Using Performance Measures | 101 |
| Appendix A: New Beginnings Residential Treatment Center Case Study | 111 | |
| Appendix B: Answers to Exercises From New Beginnings Residential Treatment Center Case Study | 118 | |
| References | 125 | |
| Index | 129 | |
| About the Authors | 139 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Richard Welch
reviewed Measuring the Performance of Human Service Programs on September 12, 2016
Measuring the Performance of Human Service Programs
Knight's book can be hard to find, but this is some of the best original work distinguishing risk from uncertainty - the "known unknowns" versus the "unknown unknowns." If you are interested in resilience, systems thinking, or some of the fatal flaws in many approaches to finance, this is important stuff.
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Add Measuring the Performance of Human Service Programs, Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program, Measuring the Performance of Human Service Programs to the inventory that you are selling on WonderClubX
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Add Measuring the Performance of Human Service Programs, Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program, Measuring the Performance of Human Service Programs to your collection on WonderClub |
