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Preface viii
About the Authors xi
1 The Nature of Difficult/Marginal Employees: Why Don't These People Listen to Reason and Improve? 1
Frames of Reference 2
Characteristics of Difficult Employees 4
The Response to Change 6
Understanding the Source of the Difficulty 8
Summary 9
2 What Skills and Tools Do I Need in Order to Take On This Situation? 12
Background of Employee Discipline 13
A Competencies-Based Approach to Thinking About Employee Problems 14
The Definition of Success When Working With Difficult or Deficient Employees 15
Your Readiness in Dealing With a Difficult Situation or Person 18
The Use of Job Descriptions in Your Work With Difficult School Employees 23
Summary 24
3 Strategies for Confronting Marginal and Deficient Behaviors 27
Framing 28
Authority Voice 33
Summary 38
4 Protecting Yourself While Dealing With Difficult Employees 39
Presuppositions 39
Reflecting 41
Displacing Negative Energy 45
Additional Self-Protection Strategies 46
Summary 52
5 Strategies for Working With Difficult/Marginal Teachers 54
The Law and Teacher Employment 55
Your Master Contract or Master Agreement 58
Understanding Your Evaluation Criteria 59
The Ability to Describe Deficient or Substandard Work 60
Base and Surface Competencies 61
Deciding Whether to Move Forward to Terminate Employment or Develop a Growth Plan 61
Growth Plans 63
Delivering a Deficiency Notice or Termination Message to a Teacher 66
The Entire Cycle 70
Summary 74
6 Strategies for Working With Difficult/Marginal Administrative Assistants and Office Staff 76
Handling Your Administrative Assistants 77
A Basic Set of AdministrativeAssistant/Office Employee Tasks 78
Base and Surface Competencies 78
Prioritizing Work Tasks 81
Planning Sessions to Establish Priorities for the Work Completion 82
Growth Plans 84
Delivering a Deficiency Notice or Termination Message to an Administrative Assistant 85
Summary 89
7 Strategies for Working With Difficult/Marginal Paraprofessionals and Teaching Assistants 90
The Nature of Teaching Assistants and Paraprofessionals 91
Base and Surface Competencies 92
Growth Plans 92
Delivering a Performance Concern or Termination Message to a Paraprofessional or Teaching Assistant 94
An Example of a Meeting and Letter of Reprimand for a Paraprofessional 98
Summary 98
8 Strategies for Working With Difficult/Marginal Custodians 100
Possible Difficult Custodial Behavior 101
Effective Delegation of Tasks and Assignments 102
Base and Surface Competencies 103
Growth Plans 107
Delivering a Performance or Skill Deficit Concern to a Custodial Employee 108
Summary 112
References 114
Index 115
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Add Working with and Evaluating Difficult School Employees, Managing difficult employees is one of the most challenging aspects of a school leader's job. Written by experienced administrators, this resource provides specific techniques and strategies for identifying, working with, and evaluating marginal school em, Working with and Evaluating Difficult School Employees to the inventory that you are selling on WonderClubX
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Add Working with and Evaluating Difficult School Employees, Managing difficult employees is one of the most challenging aspects of a school leader's job. Written by experienced administrators, this resource provides specific techniques and strategies for identifying, working with, and evaluating marginal school em, Working with and Evaluating Difficult School Employees to your collection on WonderClub |