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Contents of the CD Rom vii
About the Author ix
Acknowledgements xi
How to Use this Book xiii
Why Are Some 14-16 Years Olds in Further Education? 1
Establishing and Developing Effective Links with Partner Schools 14
Making a Strong First Impression 22
Creating a Positive Learning Environment 31
Effective Strategies to Use with Students Displaying Challenging Behaviour 47
The Importance of Body Language 56
Managing Anger and Confrontation 71
Managing Difficult Groups 86
Establishing a Consistent Approach 101
Using the Whole Team: Behaviour Management Strategies for Support Staff 114
Staff Development Activities 122
Glossary of Key Terms and Acronyms in Schools and Further Education 153
References and Further Reading 156
Useful Websites 158
Index 159
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