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Book Categories |
List of figures | ||
List of tables | ||
Contributors | ||
Acknowledgements | ||
Introduction | 1 | |
Pt. I | Trends in Operations Management | 5 |
1 | From Data Entry to Process Control | 7 |
2 | Outsourcing the Next Stage | 59 |
3 | Processing and the Internet: Implications for the Back Office | 81 |
4 | Operational Risk Management: The Core Risk for the Operations Manager | 95 |
5 | E-commerce: Remember the Pitfalls | 135 |
Pt. II | Organization and Management | 145 |
6 | Leadership versus Management? | 147 |
7 | Business Process Redesign | 155 |
8 | Project Management: Lessons Learned from IT Projects | 181 |
9 | Cost Accounting in the Operations Area | 217 |
Pt. III | Leading Practice | 229 |
10 | Collateral Management | 231 |
11 | OP Risk in Payments | 273 |
12 | Information Technology for Operations Managers | 315 |
13 | Management Information for Operations Managers | 369 |
Index | 391 |
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