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Preface ix
Introduction 1
Section One: Setting the Scene: Benchmarking and a Bank 25
Chapter 1: Benchmarking as a Management Technique 27
Chapter 2: Global Financial and Team Challenge 55
Section Two: The Process of Benchmarking: How and Who? 79
Chapter 3: Practical Reasoning and the Case for Change 81
Chapter 4: The Construction of a Reference Group 109
Chapter 5: Interorganizational Influence 142
Section Three: The Results of Benchmarking: Proposals and Programs 171
Chapter 6: Common Moves in Organizational Reform 173
Chapter 7: Personal and Programmatic Impact 194
Chapter 8: Global Financial's Corporate Quality Initiative 215
Chapter 9: Some Lessons from the Search for Best Practice 247
Bibliography 265
Index 281
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Add Learning by Example: Imitation and Innovation at a Global Bank, In business, as in other aspects of life, we learn and grow from the examples set by others. Imitation can lead to innovation. But in order to grow innovatively, how do businesses decide what firms to imitate? And how do they choose what practices to foll, Learning by Example: Imitation and Innovation at a Global Bank to the inventory that you are selling on WonderClubX
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Add Learning by Example: Imitation and Innovation at a Global Bank, In business, as in other aspects of life, we learn and grow from the examples set by others. Imitation can lead to innovation. But in order to grow innovatively, how do businesses decide what firms to imitate? And how do they choose what practices to foll, Learning by Example: Imitation and Innovation at a Global Bank to your collection on WonderClub |