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Book Categories |
Preface | ||
1 | The new market place | 1 |
2 | Building customer relationships | 22 |
3 | Creating customer value | 41 |
4 | Time-based competition | 67 |
5 | Demand-driven supply chains | 85 |
6 | Managing marketing logistics | 105 |
7 | Serving the global customer | 128 |
Index | 151 |
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