Service Work: Critical Perspectives Book

List of Illustrations

1 Critical Perspectives on Service Work: An Introduction Marek Korczynski Korczynski, Marek Cameron Lynne Macdonald Macdonald, Cameron Lynne 1

2 Chaplin's Modern Times: Service Work, Authenticity, and Nonsense at the Red Moon Cafe Janet Sayers Sayers, Janet Nanette Monin Monin, Nanette 11

3 The Globalization of Nothing and the Outsourcing of Service Work George Ritzer Ritzer, George Craig D. Lair Lair, Craig D. 31

4 The Disneyization of Society Alan Bryman Bryman, Alan 53

5 Understanding the Contradictory Lived Experience of Service Work: The Customer-Oriented Bureaucracy Marek Korczynski Korczynski, Marek 73

6 Labor Process Theory: Putting the Materialism Back into the Meaning of Service Work Chris Warhurst Warhurst, Chris Paul Thompson Thompson, Paul Dennis Nickson Nickson, Dennis 91

7 Intersectionality in the Emotional Proletariat: A New Lens on Employment Discrimination in Service Work Cameron Lynne Macdonald Macdonald, Cameron Lynne David Merrill Merrill, David 113

8 The Globalization of Care Work Rhacel Salazar Parrenas Parrenas, Rhacel Salazar 135

9 The Promise of Service Worker Unionism Dorothy Sue Cobble Cobble, Dorothy Sue Michael Merrill Merrill, Michael 153

10 Conclusion - Latte Capitalism and Late Capitalism: Reflections on Fantasy and Care as Part of the Service Triangle Yiannis Gabriel Gabriel, Yiannis 175

Index 191