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Introduction 1
Part I: Discovering Business Continuity 7
Chapter 1: Introducing Business Continuity 9
Chapter 2: Understanding the Importance of Business Continuity 19
Chapter 3: Achieving Rapid Results and Quick Wins 33
Part II: Starting Out on Your Business Continuity Journey 51
Chapter 4: Focusing on What’s Important: Business Impact Analysis 53
Chapter 5: Considering the Risks to Your Business 71
Chapter 6: Building Resilience in Your Supply Chain 95
Chapter 7: Selecting the Right Continuity Strategies 107
Chapter 8: Developing Your Business Continuity Plan 127
Part III: Embedding Business Continuity into Your Company 141
Chapter 9: Building a Great Business Continuity Team 143
Chapter 10: Managing a Crisis 153
Chapter 11: Validating Your Business Continuity Plan 171
Part IV: Examining Business Continuity in Specific Contexts 193
Chapter 12: Calling in the Experts 195
Chapter 13: Viewing Business Continuity from a Manufacturing Perspective 207
Chapter 14: Developing a Retail Business Continuity Programme 217
Chapter 15: Using Business Continuity with Professional Services Firms 225
Chapter 16: Making Insurance Work 235
Part V: The Part of Tens 249
Chapter 17: Ten Top Tips for Keeping Your IT in Great Shape 251
Chapter 18: Ten Tips for Communicating Internally During a Disruption 257
Chapter 19: Ten Tips for Effective External Communication in a Crisis 263
Index 269
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