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PREFACE ix
ACKNOWLEDGMENTS xiii
CHAPTER 1 Selling and the Generations: Making a Connection 1
CHAPTER 2 Snapshot of Baby Boomers 27
CHAPTER 3 Selling to Baby Boomers: The Search for Control 53
CHAPTER 4 Snapshot of Millennials 83
CHAPTER 5 Selling to Millennials: The Search for Connection 109
CHAPTER 6 Snapshot of Generation X 137
CHAPTER 7 Selling to Generation X: The Search for Truth 161
CHAPTER 8 Snapshot of Matures 189
CHAPTER 9 Selling to Matures: The Search for Quality 213
CHAPTER 10 Closing the Deal: Connecting and Selling across Generational Lines 231
ABOUT THE AUTHOR 241
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