Crucial Conversations: Tool for Talking When Stakes are High Book

Ok, I read this because the boss suggested it. He suggested it because I don't deal well with overly emotional, crying, touchy feely people. I'm more of a "get the hell over it" kind of girl.

The book is a jumbled up mess in the writing. It bounces from one example to the next, explains half a concept, jumps to another example, explains another part of a concept, and the might (or might not) get back to the original example. My guess is because it seems to have no less than 75 authors. Too many cooks in the kitchen.

The conversation techniques are ones that everyone older than 10 should know anyway. Shut up, let the other person talk, repeat what they said, then respectfully make your point. If you can't do that, you shouldn't be in any kind of position of authority anyway.

It was 250 pages of skipping around, stating basic civilized talking techniques. And no, I still don't want you sit and boo-hoo on my shoulder. Crying about things, especially at work, is just a waste of time, energy, and resources. Suck it up, Buttercup!