New-Fashioned Grand-Parenting: Changing America One Grandchild at a Time Book

	Foreword	viii
	Preface	ix
	Introduction	xi
Part 1	Grandparents as Entrepreneurs	1
Chapter 1.	Modern Realities	9
Chapter 2.	Finding Common Ground	19
Chapter 3.	The Challenge	25
Part 2	A New Job Description	33
Chapter 4.	The Business Analogy	35
Chapter 5.	The Franchise Alternative	40
Part 3	Market Research	45
Chapter 6.	Macroanalysis--the Big Picture	47
Chapter 7.	Microanalysis--the Local Snapshot	57
Part 4	Values and Behaviors	65
Chapter 8.	Values Orientation	66
Chapter 9.	The Three C's	71
Chapter 10.	Self-Control	84
Chapter 11.	Freedom and Responsibility	91
Part 5	Business Planning	99
Chapter 12.	The Mission Statement	100
Chapter 13.	Consulting and Leadership	102
Chapter 14.	Management Skills	113
Chapter 15.	Business Philosophy	121
Part 6	Client Evaluation	127
Chapter 16.	Human Development	128
Chapter 17.	Development in Childhood	135
Chapter 18.	Development in Youth	139
Chapter 19.	Development in Early Adolescence	143
Chapter 20.	Development in Late Adolescence	146
Chapter 21.	Research and Record Keeping	150
Part 7	Customer service	155
Chapter 22.	Customer Relations	156
Chapter 23.	Praise and Criticism	172
Part 8	The Birthday Program	187
Chapter 24.	Rituals	188
Chapter 25.	Origins of The Birthday Program	192
Chapter 26.	Getting Started	196
Chapter 27.	On-the-Job Training	200
Chapter 28.	My Book of Birthdays	216
Part 9	The Business of Life	221
Chapter 29.	Working in the Real World	222
Chapter 30.	Grandparents at Work	226
	A Complete Job Description for The Business of Life	229
	References	231
	Index	240
	Order Form	242
	Imagine Exercises
Exercise 1.	The Entrepreneur	28
Exercise 2.	The Slingshot	59
Exercise 3.	Leadership	106
Exercise 4.	Interviewing	119
Exercise 5.	Respect	159
Exercise 6.	The Actor	209